Privacy Policy

1. Scope

This Privacy Policy applies to information processed through ELRAPI websites, user accounts, auctions, lot pages, bidding, Buy Now, payment verification, checkout, seller tools, transaction records, shipping and dispute processes.

Independent third parties, including payment processors and carriers, operate under their own privacy policies.

2. Information We Collect

• Account information: name, username, email, protected credentials, account status and profile information.
• Contact and delivery information: phone, shipping or pickup details and transaction-support contact information.
• Seller and loft information: seller display name, loft name, general location and seller profile details.
• Listing information: band number, year, sex, color, breeder, loft, bloodline, description, photographs, pedigree and pricing information.
• Support and dispute information: messages, evidence, photographs, veterinary documents when relevant and other information submitted during a review.

3. Payment Information

ELRAPI uses a third-party payment provider, currently including Stripe-based payment services, to verify payment methods and process transactions.

ELRAPI may receive or store limited payment information such as payment-method type, masked card details, verification status, expiration information, provider customer IDs, payment-method IDs, Checkout Session or PaymentIntent references, payment status and fraud or authentication results needed to operate the marketplace.

4. Marketplace Activity

ELRAPI records activity necessary to operate auctions and marketplace features, including lots viewed or favorited, bids, bid amounts, private maximum-bid instructions, leader and winning bidder records, Buy Now actions, auction timestamps, bid cancellation and administrative actions, account approvals and suspensions.

Private maximum-bid amounts are intended to remain non-public and are used by the bidding system to determine visible bid movement.

5. Transaction, Fee & Shipping Records

ELRAPI may store Transaction IDs, Lot IDs, sale prices, lot-specific ELRAPI fees, processing-fee rates and amounts, domestic shipping amounts, totals, payment environment, payment status, payout status, payment-provider references, receipt records, seller settlement information, tracking numbers, shipment status, delivery confirmation and related timestamps.

These records support accounting, customer support, Buyer Protection, fraud prevention, payout administration and legal compliance.

6. Legal Acceptance & Administrative Records

ELRAPI may record which legal-policy version a user accepted, the date and time, acceptance method, account context and related audit information. Where permitted and reasonably necessary, administrative logs may also include IP address, browser or user-agent information, bid-cancellation reviews, auction-control actions and security events.

7. Automatic Data & Cookies

Technical data may include IP address, browser type, device type, operating system, referring page, pages visited, timestamps, session information and security events. ELRAPI may use cookies or similar technologies for sign-in, secure sessions, preferences, fraud prevention and site performance.

8. How We Use Information

• create and manage accounts;
• verify payment methods and marketplace eligibility;
• approve, reject, suspend or review accounts;
• publish and manage auctions and lots;
• operate manual, proxy and Buy Now bidding;
• create, process and document transactions;
• send receipts and transaction notifications;
• facilitate shipping, tracking, delivery and seller payout administration;
• review Buyer Protection claims, refunds, disputes and chargebacks;
• detect fraud, manipulation, abuse and technical problems;
• comply with tax, accounting, legal or regulatory obligations;
• improve marketplace reliability and user experience.

9. How Information Is Shared

Information may be shared with buyers and sellers when reasonably necessary to complete a transaction; payment providers for verification and processing; carriers or shipping providers for fulfillment; hosting, security, email and technical providers; professional advisers; and government or legal authorities when required by law or reasonably necessary to protect rights, safety or marketplace integrity.

10. Public Marketplace Information

Public information may include seller or loft display name, general location, auction and lot information, photographs, pedigree, description, current bid, bid count, bidder display name or alias where enabled, lot view count and other information intentionally submitted for public display.

Users should not place sensitive personal information in public listing descriptions, images or profile fields.

11. Service Providers

ELRAPI relies on providers for WordPress hosting, payment processing, email delivery, security, file storage, backups, analytics and shipping-related services. Providers may process information as needed to deliver their services under their own agreements and applicable law.

12. Data Retention

ELRAPI retains information for as long as reasonably necessary for marketplace operation, transaction history, fraud prevention, dispute resolution, payout records, accounting, legal compliance and enforcement. Auction, bidding, payment and audit records may be retained after account closure when reasonably necessary.

13. Security

ELRAPI uses reasonable administrative, technical and organizational measures intended to protect information, including access controls, authentication, secure connections, payment-provider tokenization, software updates, security monitoring, backups and restricted administrative access.

No internet service can guarantee absolute security. Users are responsible for safeguarding credentials and reporting suspected unauthorized access.

14. Your Choices

Depending on the feature and applicable law, users may update profile information, change credentials, remove Favorites, control certain cookies, request correction of inaccurate information or request account closure subject to retention requirements.

15. Privacy Rights

Depending on where a user lives, applicable privacy laws may provide rights of access, correction, deletion, portability, restriction, objection or appeal. ELRAPI may verify identity before fulfilling a request and may retain records required for legal, fraud-prevention, security, accounting or dispute purposes.

16. Children’s Privacy

ELRAPI is intended for users legally able to enter marketplace transactions and is not designed for young children. ELRAPI does not knowingly seek to collect children’s information in violation of applicable law.

17. International Users

Users outside the United States may access ELRAPI. Information may be processed or stored in the United States or other locations where ELRAPI service providers operate. Appropriate safeguards may be used where required by applicable law.

18. Changes to This Policy

ELRAPI may update this Policy as marketplace features, payment processes, service providers or legal requirements change. Material changes will be communicated or require renewed acceptance when appropriate or required.

19. Contact

Privacy questions or requests should be submitted through ELRAPI support. Provide enough information to identify the account and request without sending unnecessary sensitive information.